![]() ![]() The front desk is difficult to reach after hours and I received zero assistance with the booming sounds coming from the room above. This included the wonderful staff at the Fireside restaurant (so accommodating with toddler needs) and the Build a Bear Workshop (who restitched Wiley to Wolf after he came apart). The only bright spot would be the staff, who were mostly warm, helpful, and welcoming. This included an endless marathon of young people parading the hallways after hours. The walls are thin, so you will hear everything happening in the hallway. I found holes in the floor as well, a definite safety issue. The carpet is old and tattered, creating a stale odor in the room. The main entrance is under construction and not at all welcoming. The hotel needs to shut down until renovations are complete. On more than one occasion I had to carefully escort my toddler around active workers with power tools in the hallways and vestibules. The hotel is undergoing serious renovations that pose safety threats to guests. Would not recommend and will not return.… Instead of giving us the next available pizza we we’re put back in line to wait another 30 minutes. Waited an hour and received the wrong pizza. The next morning we went back to the water park and it was significantly warmer and the kids fort was in and running. They were out of fudge for it so that was disappointing. When it was my turn we wanted the s’mores bowl. There were two people working and one was a trainee. Also the kids fort area was shut off, this was not part of the advertised renovation. We then went to the water park where it was noticeably cold. Someone came down with bath towels and a trash bag with about 30 bars of soap and a dozen packets of shampoo. We called the front desk and informed them of the issue. I doula member of housekeeping and was told they have a supply and towel shortage so they arnt putting them out. We noticed that there were no wash cloths, no hand towels, no soap and only 4 towels. We checked out the room before heading to the water park. A room was ready but it took that inconvenience to get in the room. I need to go back in the check in line to inform them that I haven’t received a text yet. Being told that I knew there would be an issue. I was told if we don’t receive a text by 4pm to check back in. We arrived at 3pm, checked in and we’re told we would receive a text when our room was ready. I recently started at this location with my family, 5 of us, for a night. ![]() I don’t complain often but this was a miserable experience. If it doesn’t exist, why pretend? It’s misleading and false advertising. They depict a course that doesn’t exist yet. There isn’t…the depict happy kids splashing in a pool that doesn’t exist yet. It would appear from the site that their is a high ropes course and outdoor pool. It’s basically a few mirrors and 4 tasks for the kids to complete minus the one explosive station that was broken. It had a broken section which I’m sure would have been a little bit fun for the boys. We did the Miners experience, and that was not worth the money. Everything is incredibly expensive and somewhat broken. Large air is a mix of construction dust and chlorine which irritated my eyes terribly. You can see the dust from the construction collected on all of the surfaces. There are signs of construction everywhere. The construction workers were throwing tiles to the top. Upon arrival, there was only one set of doors available at the entrance because they were tiling the front entrance top. It is not a little refurbishment as indicated on the site. Hilton Tulum Riviera Maya All-Inclusive ResortĪbsolutely shocking from the start.Wyndham Grand Cancun All Inclusive Resort & Villas.Secrets Puerto Los Cabos Golf & Spa Resort.Hotels near East Stroudsburg State University.Hotels near East Stroudsburg University of Pennsylvania.Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Great Wolf Lodge Pocono Mountains Rooms.Great Wolf Lodge Pocono Mountains Features.Hotels near Great Wolf Lodge Pocono Mountains. ![]()
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